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Business Performance

I have been working with small and medium businesses for 20 years as a sales and marketing consultant. I am often
asked to move more into the business coach type role when working with clients, as a marketing plan is always tied into available budget and
operational issues.

In 2007 I was get...See full testimonial

Peter Thompson has brought clarity to the operation of our business which had been growing over the initial years but it was becoming a challenge to understand who are profitable clients were and to manage our debtors and cashflow effectively. Since our senior management team started working with Peter with a new business pla...See full testimonial

PB

Hi Sarah, I have been reading the first few pages of raving fans but not really got into it until today. When I was reading today I was learning some things that I had already written in the pledge and I thought WOW! I´m beginning to understand this and I kind of already know this. You´re my fairy godmother! In a ...See full testimonial

Skin Solutions Ltd

Hello Sarah I started working with Sarah almost 6 months ago now. I cannot stress enough, how much I have learnt in the last 6 months, how much I have grown as a business owner and as a person because of her. To be honest I feel, what she doesn´t know isn´t worth knowing, she has a real wealth of business expertis...See full testimonial

GTec Print Group

A lot of the things you pointed out to me were just things I would never have seen. The expression a “fresh pair of eyes is extremely apt”. I think you have an excellent business acumen and would recommend you to anyone needing the same business advice and mentoring I did. I thank you for your efforts an really a...See full testimonial

Webb Design Studio

Sarah is a dedicated and inspiring Business Coach who works very hard to ensure that your business works harder for you, and not the other way round. I can highly recommend Sarah to anyone looking for experienced business coaching. She is an award winning coach who even trains other business coaches. If you want someone hard wor...See full testimonial

CC

My name is Cara and I work with my partner John in our online retail business that specialises in kitchen sinks and accessories. We have both been attending Sarah’s ProfitCLUB meetings and have been benefitting from monthly one to one sessions for around six months now. We have found the time we have spent with Sarah to...See full testimonial

Souter RMC

We've been working with Sarah for three months and she has made a real difference to the way we work. Got us both spending more time working on the business, rather than in it which is bearing fruit in terms of leads. We are confident- using her techniques - that we will be able to convert a good % of these into clients and grow...See full testimonial

Space Comms Ltd

Sarah is a warm and highly motivated individual. Her presence is always energetic, passionate and professional. When coaching her creative thinking and enthusiastic approach can bring an oomph into any business. Sarah is an excellent communicator, is highly skilled and oozes integrity. She has the ability to inspire others, t...See full testimonial

Alison Bowcott-McGrath

My name is Alison Bowcott-McGrath my company is called Bo Concepts Bo-Concepts specialise in arranging promotional space in the most suitable retail environments – enabling clients to promote their products and services, reaching their target audience. As I approached my 4th year of business, I came to a crossroads. I bega...See full testimonial

Dennis Nathanial

Having been in business for many years, it has been a re-awakening to be coached which has increased my sense of belief that structural strategy is much more rewarding than doing things your own way, which can vary from one minute to the other. Therefore coaching has helped tremendously to develop the systematic way any business...See full testimonial

Helen Gould

I would just like to say a big thank you for all the help you gave me during the 90 Day Goals & Planning Workshop I attended last Friday. I found the course to be one of the most useful days I have ever spent on my business and it has given me an abundance of new ideas to get to work on. I found the atmosphere amongst the gro...See full testimonial

Michelle Kay

Michelle Kay, Your Web Star. Jan 2008 Working with Mark from Action Coach has been an inspiration. Mark has helped me achieve terrific results by showing me more effective ways of operating in all areas of the business. He has provided me with tools to develop skills, confidence to initiate change and together we have plann...See full testimonial

I wasn't really sure what to expect before I attended the Action Coach seminar, arranged through my accountant. I had hoped to come away with a few tips as to how to make our business function more effectively, but I certainly didn't expect to be introduced to an entire business philosophy, with ideas and answers for every stage...See full testimonial

The structure and confidence that you and the coaching programme have provided have given me the platform to help me grow my business by 117% in just over 12 months from an already healthy base. Next year’s target is to grow by another 78%, I’m really looking forward to it and we’re already ahead of forecast. The Action...See full testimonial

Stuart Ross is a man of integrity, diversity and vast business knowledge. As my business mentor, coach and friend, Stuart has increased the dynamic of my life and business by providing the platform for personal development and exponential growth within everything I do. Stuart’s unique talent for processing a scenario and pro...See full testimonial

Donna and Andrew, Innovation Lamination

We used to focus on Product Development, now it’s Business Development

Stephen Harwood - Brookfield Telecom

Robert has been assisting me in Business Coaching and helping me Develop and strategise Business Development ideas. He is very personable, reliable, honest and I would happily commend him for his Professional manner and outlook in helping (making!) me focus on and achieve key business objectives and goals.

S Jaffray Hardstone Music

It is the little gems of information that the coaching provides me with that are instantly transferable and implemented into my business.... these are simple ideas that I would never have came up with but have made real big improvements to my business and how I run it.

Karen McPhee and Coila Richard, Directors, Cava Face to Face Promotions

As a result of attending the action group workshop and also your guidance, Cava Face to Face Promotions is well and truly on the road to becoming a huge business success story.

Tom Madden - Quix Limited

I’ve had a huge benefit from working with Tony & ActionCOACH. The benefits of having someone who can look objectively at the issues you’re having in running your business is immeasurable. I wouldn’t hesitate in recommending an ActionCOACH to anyone who is running their own business.

David McCowan, Kames Cargill Mortgage Consultants

I have been working with Gordon for around 3 months. I believe that the coaching given is not only a source of good new ideas, but also a means on how to be better organised and manage my time better. I am looking forward to seeing the financial benefits over the next 3-6 months of the action plans we are putting in place cur...See full testimonial

Adrian Jamieson, Jamieson Plasterers Ltd

When Bill first spoke to me about Action, my reaction was that of most overworked and stressed people – “Bill, I don’t have time for this”. After some persuasion my brother and I commissioned Action and have seen immediate results from their practical guidance. Despite the fact that we operate in a specialised field ...See full testimonial

Audrey Lee, Body & Mind

I wanted to write to you regarding my coaching sessions with you. Over the past few months, you have made a very positive impact on my business. The reason is that you made ME change. I began to look at my business in a completely different way following your coaching. I was sceptical at first but soon realised that I was overlo...See full testimonial

Grant Roy, Data Margin Ltd

Having just completed a 7 session group coaching; I would like to share how it has benefited my business and me personally. The program has completely changed my perspective on business and highlighted to me the vital importance of things that I was previously unaware of, or hadn’t considered significant – otherwise known a...See full testimonial

Alastair Reid, Business Mgr, RBS

I felt in only correct to write and thank you so much for the good work you have been doing for my customer GT Valeting. Since I gave you the referral and you started coaching Gordon, I have several conversations with both him and his partner Kirsty. They have nothing but praise for you and you have certainly opened up their e...See full testimonial

Alan Trail, Director, M&T Builders Merchants Ltd, Helensburgh

“Gordon has provided some major benefits both for myself and the business since becoming my coach in November 2005. By changing the way we chase late paying customers cash flow has been improved greatly. His accountancy background has put systems in place to let me track Debtors Days, Monthly Bank balances and Aged Debt and ch...See full testimonial

Increasing Sales

OH2 International Limited

When I returned to U.K. after 20 years of running a business in Spain, I was facing a huge mountain to climb, with a new business culture to cope with, following a series of setbacks in my previous market situation and with my previous employees. From our very first phone contact, it was clear Sarah Harkness was going to make a...See full testimonial

Prime Document Ltd

I have worked with Sarah for around 12 months now and have found her contribution to our business invaluable. Sarah will breathe new energy and ideas into any business and whilst doing so quickly dismantle any negative preconceptions that can hinder growth. She will ask you a number of searching questions whose answers are both ...See full testimonial

Cameron Chase Ltd

I have been working with Sarah now for 6 months and she has been both inspirational and motivational in providing a new direction and structure for my business. Sarah has initiated the implementation of numerous sales and marketing strategies that have had an immediate and significant impact on the number of prospects and client...See full testimonial

John Davidson

"in my first year of business I achieved ÂŁ120,000 worth of sales. But as a result of implementing Sarah's marketing techniques I can now achieve that income in a week!" John Davidson, Streetscape

Brian Philbin, NuLife Carpet Care

What a great process to discover exactly how your Sales and Marketing is working. Being in business is very lonely, and you need a Coach to bounce ideas. It’s difficult to imagine how we ran our business before Coaching

Phil Hall, Hall Electrical

Sales are 67% ahead of last year. Your Quotes system got us Tenders at higher prices than our competitors

Steve Craven, Managing Director, Craven Publishing Ltd

We have improved the business in no small measure through the introduction of the strategies you helped us work on. We have enhanced many of our systems and this has strengthened our management processes which in turn will allow us to continue to grow and become more profitable. The sales systems we have implemented has impro...See full testimonial

Stephen Paisley, Clearly Cleaning

Can Asim make a difference to your business? The answer is No you can make a difference to your business with Asim’s help. The big differences that my brother and I have made in our business have been because with education we have changed and have become less the technicians working in the business and more the business o...See full testimonial

Robert Allen – The Elphinstone Hotel and Restaurant, Biggar

I'd like to take this opportunity to thank you for the very valuable assistance that you have provided to the business, the team and also the personal development that you have helped me to achieve. I have actually recently started to find myself thinking like a businessman and dare I say entrepreneur. While the business and I s...See full testimonial

Donald Maclean, Business Cost Consultants

This is to thank you for your assistance on this important project. Our meeting with the FD and purchasing manager went very well indeed. At the end of it the FD was very complimentary and we received a number of very positive buying signals throughout our presentation. I am satisfied that the presentation went as well as we pos...See full testimonial

Kenneth Martin, Block Architect

Thank you Iain for working with me and my business. I look forward to our weekly meetings and see great advances in not only my business but in my personal growth. I remember clearly the day you made me leap from being a technical Architect to a business man. It seemed to happen overnight with the advice received from you and fr...See full testimonial

David McCowan, Proprietor – James Cargill Mortgage Consultants, Glasgow

“I have been working with Gordon for around 14 months. I believe that the coaching given is not only a source of good new ideas, but also a means on how to be better organised and manage my time better. As a result of working with Gordon, in the last year my Turnover has tripled. “I also find Gordon’s knowledge from his...See full testimonial

IBM

Duncan has really helped Hammond Resources move on to a higher level in terms of growth, profitability and best practice. We have identified key business priorities, enhanced our testing and measuring, and given the business renewed confidence. Duncan has an excellent knowledge and understanding of the many aspects of the Acti...See full testimonial

IBM

Duncan has really helped Hammond Resources move on to a higher level in terms of growth, profitability and best practice. We have identified key business priorities, enhanced our testing and measuring, and given the business renewed confidence. Duncan has an excellent knowledge and understanding of the many aspects of the Acti...See full testimonial

Success Planning

422 Manchester

it is not often in life that you meet someone and know instantly that they are going to be a significant force in your life. Sarah is one of those people for me. As my coach she has helped me on a journey of self improvement and self belief. She has encourage me to set my goals high and to not only attain them but exceed them...See full testimonial

Interesting and thought provoking….. Sally Hellewell, Hypnotherapy. Very informative – got some really god ideas to move my business forward…Kate Smith, Designer. Some excellent advice given which I can immediately apply to my business…Alan Barker, Aspray. Very good, focused, informative, nicely informal…..Ric...See full testimonial

Mark Strefford

I spent 2 hours in a complimentary coaching session with Mark talking through the lack of momentum I was feeling with some of the big tasks I wanted to complete in my business. I had the motivation to do them, but struggled to make the progress on them that they deserved. After spending 2 hours with Mark, he showed me a simpl...See full testimonial

Graeme Glew

Sarah Harkness “Today made me think about things in a different way. Think about recontacting past customers – doing monthly offers etc. Stop blaming the environment, time of year & other reasons why my business is slow, and to something to improve it! Enjoyed the seminar very much and will think about attending something...See full testimonial

John Deere

My coach did wonders for my business. Great job!!

Accountability

Patricia de Vries. Defreeze Ltd

Your impact on my business was immediate and impressive. You have realigned my focus and carefully observed and corrected the worst of my habits. You have been harsh but fair with lots of understanding and support. I have gained much in the 5 months we have worked together and I look forward to our continued partnership. The ...See full testimonial

Stephen Paisley, Clearly Cleaning

Can Asim make a difference to your business? The answer is No you can make a difference to your business with Asim’s help. The big differences that my brother and I have made in our business have been because with education we have changed and have become less the technicians working in the business and more the business o...See full testimonial

Alan Trail, Director, M&T Builders Merchants Ltd, Helensburgh

“On a personal level it is true you can spend a lot of time working in your business but not on it. Gordon gets me focused on finding the areas that need attention and working on them. If they are not done within the week set for them I am given the push needed to get the job completed. Too often before I would have been guilt...See full testimonial

Steve Levy, Partner, CAFÉ 19, Helensburgh

“We engaged Gordon in November because we were 100% committed to developing our business and realised that the business was running us, rather than us running the business! Gordon compiled an in-depth business assessment to highlight where we were performing excellently and where we could improve. “Given a push from Gord...See full testimonial

Team Building

Alan Trail, Director, M&T Builders Merchants Ltd, Helensburgh

“Getting an outside view of your business is also interesting and Gordon is easy to talk over areas that he feels could be improved. “We have a few ideas to work on over the next couple of months which I am excited about and hope to see similar progress with these projects. I have also noticed a lift with all members of ...See full testimonial

Facilitation

Mark Walmsley, The Home Office, UK Border Agency

I just wanted to write you a brief note to thank you for facilitating the Third International Student Visa Workshop in March. We believe the event was a real success and feedback so far has been overwhelmingly positive. Events like these are important not only because they allow practical issues to be discussed, but also because...See full testimonial

Organizational Improvement

Foxcom Ltd

Dear Sarah, I wanted to thank you and extend a recommendation to anyone considering Sarah as a business coach. I was running a business that had lost its way. Coming from a career change and entering the IT support sector, I turned a previous hobby into a new business. The problem was a couple of years down the line I was stil...See full testimonial

Neil

Sarah helped me focus on the wider aspects of running the business. I was getting stuck within the day to day operations and needed to be dragged out of the office environment with emails and telephones, and back into the role of moulding and shaping the business. Why was I doing what I was doing, what did my customers think, an...See full testimonial

Foxcom Ltd

Sarah has completely changed the way we run our business. We still have some way to go, but the difference it has made in 4 months is amazing. We have gone from 2 people who were struggling to survive self employed to 2 business owners who are turning their company around and are now on the verge of taking on their first employe...See full testimonial

90 degrees design & marketing ltd

Sarah has made a big difference to our business by helping us find the direction we really wanted. Sarah combines her own experience in business with some great practice tools, together with her terrific support. We have worked with Sarah for 10 months and are continuing to do so. All this together has enabled us to achieve m...See full testimonial

Peter Blackett, Rex Consolidated

From hardly any holidays, I took 10 weeks this year

Alastair McKenzie, Tasman Engineering

From 40 hours per week on the job, plus another 20 on administration, coaching has now given me a life

Derek Adams, LVS Garage Services

I used to try to be everyone, Mechanic, Receptionist, Cleaner, Book-keeper, the Boss. Now it’s 40% less time in my business, and time for golf and family

Andy and Kathy - Avenues Property Management

Robert started working as our coach just last month after we realised that we had a business that was running (and ruining) our lives and not vice versa. What we have gained is a level of clarity emerging through the thick fog that hung over every hour of every day. We have a long way to go but given that 6 weeks ago we were p...See full testimonial

Vicky Greenhoff Tribe Hair Ltd Horbury

Running a business was a very new concept to me, I had been training in management within large corporate companies and find myself getting very frustrated as it was not hands on enough. In April I was given the opportunity to begin working in a hair salon as the new manager. The business was completely changing and the business...See full testimonial

Jane Smith Belmont Bridal

The overall effect of the sessions was extremely empowering. The content was often enlightening but always relevant, practical, comprehensive and concise. As a coach you bring your absolute faith in the programme, which is motivating and inspiring, along with a personal interest and commitment towards your clients which is a g...See full testimonial

Lian Purves,

Graeme and I have attended the ActionCOACH group coaching training progrrammes delivered by Enrico Massani. Despite being a little skeptical at first, we soon realised that Enrico had a great deal of experience and a wealth of ideas to share with us. The programme was well structured and very thought provoking. Enrico guide...See full testimonial

Garth Hewison, Catercall Scotland Ltd

I would like to thank you for your support over the last 10 months It became very clear soon after we started to work together how I have been working in my business and not enough time working on my business . Over the past few months you made me aware with simple planning tools I am now able to maximise my service calls i...See full testimonial

James Sweeney, Managing Director, Logowear Embroidered Images Ltd

At my first session with my Action Coach, I was asked what I expected as a result of signing up. I advised that I expected it to be 'life-changing'. "No pressure then", I said to Duncan! I was sceptical, after all I have been running my business for 5 years. Now, after 3 months, the business has new impetus - I have chang...See full testimonial

Lina Purves - Interalia Limited

Graeme and I have attended the ActionCOACH group training programme delivered by Tony Hoskins and Enrico Massani. Despite being a little sceptical at first, we soon realised that both these gentlemen had a great deal of experience and a wealth of ideas to share with us. The programme was well structured and very thought prov...See full testimonial

Lina Purves - Interalia Limited

Graeme and I have attended the ActionCOACH group training programme delivered by Tony Hoskins and Enrico Massani. Despite being a little sceptical at first, we soon realised that both these gentlemen had a great deal of experience and a wealth of ideas to share with us. The programme was well structured and very thought prov...See full testimonial

Rosemary Milne - Smilechidcare, Edinburgh

I have enjoyed our discussions, whether we have done those face to face or by phone. They have always left me with new ideas, some practical actions and a sense of renewed focus on the challenges facing us. Your input was invaluable in helping us be sharper in our definitions of our business objectives and in how we deliver o...See full testimonial

Iain Wilson - The Smiddy, Lanark

"Many thanks for working with me, as my business coach over the past few months, it has been a real insight and a great, and enjoyable learning experience. Before we met, the business had a major identity crisis, which in turn meant I had no idea what direction we were heading in, and if I didn't know, my staff certainly woul...See full testimonial

System & Process Improvement

Richard Crow - Crow Defence Consultancies

I have known Robert (or Rabby) professionally and personally for 14 years; he is a diamond. He is hard working, reliable and utterly trustworthy. He is professional and dedicated which, combined with a rare ability to connect with people, make him a rock solid colleague and friend. He is always the life and soul of a party and u...See full testimonial

Tony Crolla, Vittoria and La Favorita Restaurant Owner

My name is Tony Crolla, I am 38 years old married to Angela for 16 years with 2 sons Alberto 15 and Leandro 12 years old I left school at 16 with no qualifications and have worked in Vittoria all my life first for my father then in 1993 for myself the business has grown in size over the last 10 years winning many awards, ...See full testimonial

John Walmsley - Scot Lift Systems, Edinburgh

ActionCOACH has given me the tools to build the areas of my business which were seriously lacking. As an individual you believe that because you have a skill then it can easily be converted into a successful business but without learning the basics you are seriously affecting its viability. Tony has shown me that to grow a su...See full testimonial

Increasing Profit

Space Communications Ltd

Hi Sarah Well I am very, very happy as I have just had the actuals back from my bookkeeper that shows that we made a loss of £1422.20 in June and a profit of £12,697.92 in July. I am really pleased but I am also aware that we are by no means out if the water, but it is good to know that things are going in the rig...See full testimonial

Robin Tamahere, Ragtag

I halved my weekly hours, and made 39% more money –

Nick Foster, System Control Engineering

You opened my eyes to the potential within us. We doubled the company value in one year. The benefits are immeasurable and sometimes intangible

Tony Crolla, Vittoria and La Favorita Restaurant Owner

My name is Tony Crolla, I am 38 years old married to Angela for 16 years with 2 sons Alberto 15 and Leandro 12 years old I left school at 16 with no qualifications and have worked in Vittoria all my life first for my father then in 1993 for myself the business has grown in size over the last 10 years winning many awards, ...See full testimonial

Christopher Stone, Managing director, Glasgow Hearing Centre

We have had some major successes within our business through the help of our business coach Duncan Tannahill and would highly recommend his services to any business owner who is looking to improve their company’s performance. We discovered our true break even figure and set monthly targets to ensure we achieve and exceed it...See full testimonial

A Groom, Managing Director, Grooms of Scotland Ltd

In a period of less than six months, we improved turnover by over 40%, profit by 50%+ and at the same time enhanced our systems and control across the business. Business coaching works!

Roddy Hammond, Managing Director, Hammond Resources

Duncan has really helped Hammond Resources move on to a higher level in terms of growth, profitability and best practice. We have identified key business priorities, enhanced our testing and measuring, and given the business renewed confidence. Duncan has an excellent knowledge and understanding of the many aspects of the Acti...See full testimonial

Roche Labs

Put testimonial here.

Improving Marketing

Sweet Mandarin

In two months of coaching with Sarah, I have seen an outstanding transformation in my business and personal aspirations. In a short space of time, Sarah, had really got me focused again on all the things I need to do to achieve my goals. The results started instantly once I followed and focused on the 5 ways strategies. The powe...See full testimonial

Streetscape

In my first year of business I achieved £120,000 worth of sales. But as a result of implementing Sarah's marketing techniques I can now achieve that income in a week! JD, Streetscape

Kevin Nixon - Nixon Plumbing

I knew Robert quite well from a family connection but never really understood what he did as a Business Coach. As I was in a start-up phase myself, I couldn't see what Robert could offer me that Business Gateway couldn't. After just a few hours and some chats on the phone, I am now overwhelmed with offers and have taken on an ...See full testimonial